Always collects name and email
When the AI can't answer it collects the visitor's name and email before handing off to a person, so no lead is ever lost.
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Intercom Drift tawk.to
Live Chat with AI
Answer clients instantly, with AI on the front line
Put a branded chat widget on any of your sites, and each client can enable live chat in their own client area to support their clients. An AI assistant answers from what you train it on — tickets, chats, knowledge base and docs — and keeps learning. When it can't resolve something it always collects the visitor's name and email, then routes by keyword and department hours to the right person, or auto-creates a support request after hours. Transfer between departments, invite teammates, work it all from the Communicator or your support dashboard, and rate every chat.
Replaces
Intercom Drift tawk.to BS Brightside Assist
Hi! How can we help you today?
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AI-powered instant support
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Help articles
Guides, FAQs & docs
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SEO & Analytics 0 articles
Getting Started 0 articles
Support & Contact 0 articles
Tutorials & Guides 0 articles
Your Plan 7 articles
Web Hosting 0 articles
Article
Your plan tiers
All plans include a custom website, hosting, daily updates and backups, and a 99.9% uptime guarantee.
Growth
- •Monthly edit + care time
- •Standard support
- •Quarterly review
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Live Chat with AI
AI agents that learn from your content
Build AI agents that answer from your tickets, chats, knowledge base and docs, and keep learning from every new conversation.
AI assistant trained
Do you offer monthly website care plans?
Yes — our Care plans cover updates, backups and edits from $99/mo. Want me to share what's included?
Answered from what you trained it on
TicketsChatsKB articlesDocs
Build AI agents for any topic — they keep learning from every new chat and ticket.
Live Chat with AI
Routing, hours and after-hours tickets
Keyword routing sends chats to the right department by its hours; after hours with no one available, AI auto-creates a support request.
Live Chatrouting & hours
Can I get a refund on last month?
I'll get this to Billing — first, your name and email?
Collected: Sam Lee · [email protected]
keyword: refundRouting to Billing
Billing is closed now (after hours)
Support request #4821 created
AI logged it — the team follows up in the morning.
Keyword routing learns over time; after-hours chats never fall through the cracks.
Live Chat with AI
Transfer between departments, invite teammates
Move a conversation to another department or pull in a teammate without dropping the thread.
John D.
active
Transfer Invite
My SSL looks expired — can someone check?
On it — looping in our hosting team.
Maya transferred the chat to Support
Theo joined the conversation
Theo: Renewed it — give it 5 minutes.
Type a message… (/ for canned) Send
Live Chat with AI
Ratings and CSAT per staff and department
Every closed chat asks for a rating, and scores roll up per staff member, per department and overall.
Live Chat with AI
Coming soon: AI handles client tasks
From the client area, ask the AI to add a DNS record, create a mailbox, fetch a backup or update billing — and it does it. Beta coming soon.
AI · client area Beta · coming soon
Add an MX record for my domain
Added MX → mail.maple-co.coffee
handled by AI
I need a new email account
Created [email protected]
handled by AI
Download last night's backup
Backup ready — link sent
handled by AI
Add a card on file
Opened your secure payment form
handled by AI
Coming soon: ask the AI to add DNS records, spin up mailboxes, fetch backups or update billing — and it just does it.
And more
Everything live chat with ai should do
Embed on your sites — clients can run their own
Drop the branded widget on any of your sites. Each client can also enable live chat in their own client area to support their clients.
Handle chats from anywhere
Take live chats and team chats from the widget, the Communicator, or the Live Chat tab in your support dashboard.
Frequently asked
- Does the AI handle everything?
- It answers what you've trained it on and keeps learning. When it can't, it collects the visitor's name and email and hands off to a person — or creates a support request after hours.
- Where can I put the chat widget?
- On any of your sites, fully branded. And each of your clients can turn on live chat in their own client area to support their clients.
- Can I route and prioritize chats?
- Yes. Keyword routing sends chats to the right department by its hours, you can transfer between departments and invite teammates, and every chat is rated.
- What's coming in the AI beta?
- AI that performs client-area tasks directly — adding DNS records, creating mailboxes, downloading backups, updating billing — straight from the live chat.
Explore more of the platform
Projects & delivery
Tasks, deliverables, milestones, sprints, approvals, time tracking with a built-in timer, a per-project Brand Kit and switch-on integrations — the whole delivery workflow in one workspace.
Billing & money
Branded contracts and proposals, invoices, recurring subscriptions and a client wallet that pays you automatically — Stripe and PayPal built in.
Support desk
A full ticket desk with SLAs, live chat backed by custom AI agents, and a knowledge base — all white-labeled inside your client portal.