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Live Feedback

Website feedback, pinned and tracked to done

Turn on Live Feedback for a project and a single script embeds on the client's site and tracks its traffic. Add ?live-feedback=on and an "Add feedback" button appears; signed-in clients pin comments to the exact element with a screenshot. Each pin lands in the project as a change order you convert to a task or Site Care item — tasked, time-tracked and closed out, with the client notified when it's done.

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Replaces

Markup.io Ziflow BugHerd
maple-co.coffee?live-feedback=on
Maple & Co

Roastery & coffee bar

Great coffee, every morning. 1

Small-batch beans roasted in Orlando, poured fresh daily. Order online or visit the bar.

Order onlineOur story
Add feedback

Leave feedback

×

Maya R. · client

screenshot captured
 
Send feedback
Live Feedback

Turn it on per project

A single embed script per project adds the feedback bar and tracks traffic. Add ?live-feedback=on to any page to open it.

Integrations

Turn on the integrations you want for this project.

Live Feedback

ON

Embed a script so clients pin comments with a screenshot.

Toggle on to embed the tracking + feedback script on this project's site.

<!-- paste before </body> -->
<script src="https://portal.lumenstudio.co/lf.js"
  data-project="maple-co" async></script>

Tracks traffic. Add ?live-feedback=on to any page to open the bar.

Live Feedback

Only your clients can comment

Visitors sign in with their client-area login or a magic link, so only clients of that project can leave feedback — never random visitors.

maple-co.coffee · feedback

Sign in to leave feedback

Clients of this project only

[email protected]
••••••••
Sign in
or
Email me a sign-in link

Signed in as Maya

Click any element on the page to pin feedback. Only you and the team can see it.

Live Feedback

Feedback becomes a tracked change order

Every pin lands in the project and converts to a task or Site Care item, time-tracked from open through to resolved.

#46 Open
0:00

Make this headline a bit bolder

Maya R. · pinned on the homepage hero

Convert to task Convert to Site Care
Task #128 · assigned to you tracking

Every change is tasked and time-tracked, then closed out and the client is notified.

Client notified

Change completed and marked resolved.

Live Feedback

Triage with status and context

See each pin with its screenshot, the client's comment and technical info — browser, OS and page — and move it through Open, In review, Resolved or Won't fix.

Live Feedback3 pins
AllOpenIn reviewResolved
shot
#46Open

Make this headline a bit bolder

Safari · macOS · home

shot
#45In review

Swap this photo for the new one

Chrome · Windows · about

shot
#44Resolved

Fix the spacing under the form

Safari · iOS · contact

And more

Everything live feedback should do

Pinned to the exact spot

Comments attach to the exact element the client clicked, with a screenshot, so the requested change is unmistakable.

Convert to a task or Site Care

Route the request the right way — into the project's task board or the client's Site Care plan — either way it's tracked.

Client notified when it's done

When the task is completed the pin is closed out and the client is automatically notified.

Frequently asked

How do clients leave feedback?
On a project with Live Feedback on, they visit the site with ?live-feedback=on, click Add feedback, sign in with their client login or a magic link, then click any element to pin a comment with a screenshot.
Who can leave feedback?
Only signed-in clients of that project. Random visitors to the site can't comment.
What happens to the feedback?
It lands in the project as a change order you convert to a task or Site Care item, time-tracked to done, with the client notified when it's resolved.
Does it slow the site down?
No. It's a single async script that also tracks traffic; the feedback bar only loads when ?live-feedback=on is added to the URL.

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A full ticket desk with SLAs, live chat backed by custom AI agents, and a knowledge base — all white-labeled inside your client portal.