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Team chat & collaboration

Talk to your team where the work happens

Team chat and collaboration all happen in the Communicator. Direct-message anyone on your team or spin up a group chat, invite people and leave when you're done. Tag a !client, @project or #person and the conversation is filed into that client or project's communications area — and tagging a teammate pulls them straight into the chat. Live chats from your website and client portal land in the same hub, so every conversation, internal or client, is in one place — realtime over sockets.

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Replaces

Slack Slack Microsoft Teams
Communicator Online
ChatsContactsGroupsSMSPhoneQueue
Search conversations…
T

Theo Park

on it — pushing now

G

Design team

Priya: new mock is up

P

Harbor & Vine

@harbor-site · 3 new

Theo Park

online

Direct message
Hero section is ready for review on the staging link.
Nice. Can you tag the project so it lands in comms?
Done — @harbor-site #priya for the copy pass.
Message Theo… !client @project #person to tag Send
Team chat & collaboration

Spin up group chats, invite or leave

Start a group chat for a launch or a client, invite teammates, and leave when you're done.

Communicator Online
ChatsContactsGroupsSMS
New Group Chat

No group chats

Create one to start collaborating

G

Maple & Co launch

2 members

Leave
MT P + Priya added
Maya: kicking off the homepage build — who's in?
Team chat & collaboration

Tag a client, project or person

Tag !clients, @projects or #people in any message to route the conversation where it belongs and pull the right people in.

Communicator#design-team
Hero update is live for @harbor-site — !Harbor & Vine sign-off needed, #priya can you do the copy pass?
!client @project #person to tag Send
@

Filed in Harbor & Vine project · Communications

!

Shared to the Harbor & Vine client record

P

Priya pulled into the chat

Team chat & collaboration

Conversations land in the project's comms area

Tag a project or client and the chat is filed into that project or client's Communications area automatically, next to the work.

Communications

Harbor & Vine
T

Theo

via @harbor-site
just now

Hero update is live — sign-off needed, copy pass with Priya.

E

Email · client

2h

Re: invoice — thanks, approved.

S

SMS · client

1d

Can we add a gallery page?

Tagged chats, email and SMS for this project all collect here — next to the work.

Team chat & collaboration

See who's online and DM anyone

Realtime presence shows who's around; start a direct message with any teammate in a click.

CommunicatorOnline
ChatsContactsGroupsSMS
New Direct Message
M

Maya (you)

Owner

online
T

Theo Park

Developer

online
P

Priya Shah

Designer

away
S

Sam Cole

Support

offline

Direct message opened with Theo

Team chat & collaboration

Live chats land here too

When you enable live chat on your site or client portal, those conversations come into the Communicator's queue alongside team chat.

Communicator Online
ChatsContactsGroupsSMSPhoneQueue

Jordan Blake

[email protected]

active
Transfer Invite
Type a message… (/ for canned) Send
And more

Everything team chat & collaboration should do

Direct messages with your whole team

One-to-one chat with anyone on your team, with history that stays put.

Realtime over sockets

Messages, typing and presence push instantly over sockets — no lag, no extra subscription.

One hub for everything

Chats, contacts, groups, SMS, phone and queue all live in the same Communicator — and you can work team chats and live chats from the Live Chat tab in your support dashboard too.

Frequently asked

Does this replace Slack?
For most teams, yes. Chat lives next to your projects and clients, and inbound live chats land here too, so you stop context-switching to a separate app.
What do the tags do?
Tagging a @project or !client files the conversation into that project or client's Communications area; tagging a #person pulls that teammate into the chat.
Where do website live chats go?
When live chat is enabled on your site or client portal, those conversations come into the Communicator's queue alongside internal team chat.
Is it real-time?
Yes. Messages, typing indicators and presence all push instantly over sockets.

Explore more of the platform

Projects & delivery

Tasks, deliverables, milestones, sprints, approvals, time tracking with a built-in timer, a per-project Brand Kit and switch-on integrations — the whole delivery workflow in one workspace.

Billing & money

Branded contracts and proposals, invoices, recurring subscriptions and a client wallet that pays you automatically — Stripe and PayPal built in.

Support desk

A full ticket desk with SLAs, live chat backed by custom AI agents, and a knowledge base — all white-labeled inside your client portal.