Built-in softphone
A dialpad in your dashboard — call any number through your Twilio line without picking up a phone.
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Phone & SMS
A full phone system, built in
Powered by Twilio, send SMS, place calls and route inbound callers with a full IVR, without leaving ProjEvo. Build a phone tree per department and give every employee their own extension.
Replaces
Standalone Twilio glue separate SMS apps
Communicator Online
ChatsContactsGroupsSMSPhoneQueue
Ready
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Phone & SMS
Full IVR per department
Route inbound calls with a complete IVR and a phone tree for each department, down to the right person.
Incoming call · (407) 555-0192
Playing IVR menu…
Press a number
1 Ringing…
Sales
Alex Rivera · ext 101
2 Ringing…
Support
Sam Lee · ext 102
3 Ringing…
Billing
Mia Cole · ext 103
Phone & SMS
Call recording & AI summaries
Record calls, get them transcribed, and let AI summarize the conversation and trigger follow-up actions.
JB
Jordan Blake
Calling… via Twilio
Recording
AI call summary
Jordan wants a new Shopify store for ~30 candle products and asked for a quote and timeline. Prefers a mid-July launch.
Create follow-up taskDraft quoteSchedule meeting
Phone & SMS
Two-way texting
Hold real SMS conversations with clients right inside the communicator.
Communicator Online
ChatsContactsGroupsSMSPhoneQueue
(407) 555-0192
Jordan Blake · Bright Mug Co.
Text message…
And more
Everything phone & sms should do
Employee extensions
Give every team member their own extension so calls reach the right person.
SMS notifications & reminders
Send appointment, invoice and project updates, and automatic reminders, by text.
Your own numbers
Use your own Twilio numbers so calls and texts come from your brand.
Frequently asked
- Can I route calls by department?
- Yes. Build a full IVR with a phone tree per department and per-employee extensions.
- Whose number do messages come from?
- Your connected Twilio numbers, so SMS and calls are branded as you.
Explore more of the platform
Projects & delivery
Tasks, deliverables, milestones, sprints, approvals, time tracking with a built-in timer, a per-project Brand Kit and switch-on integrations — the whole delivery workflow in one workspace.
Billing & money
Branded contracts and proposals, invoices, recurring subscriptions and a client wallet that pays you automatically — Stripe and PayPal built in.
Support desk
A full ticket desk with SLAs, live chat backed by custom AI agents, and a knowledge base — all white-labeled inside your client portal.