SLAs & escalation
Set first-response and resolution SLAs per department or priority, tracked live with automatic escalation before they breach.
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Zendesk 
Intercom 
Help Scout
Support desk
A complete support desk, not another subscription
A complete help desk built into the same platform your clients already log into: tickets with SLAs and automatic escalation, live chat backed by custom AI agents you create, and a knowledge base — all under your brand.
Replaces
Zendesk Intercom Help Scout Tickets
Manage and track your clients' support requests
Open
0
In progress
0
Waiting
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Resolved today
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Escalated
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SLA breached
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+ New ticket Active All priority
SubjectRequesterPriorityStatus
Contact form submissions going to spam
PD-6LWU-6608
critical
Open
Online ordering button not working on mobile
PD-7USN-7803
high
In Progress
Add 3 new product photos to the shop
PD-MD4C-5377
medium
Waiting
Support desk
Ticket desk
A full support desk with assignments, statuses, priorities and departments, branded as yours.
PD-7XQ-4821
Online ordering button not working on mobile
Jordan Blake · [email protected]
Conversation
JB Hey — a few customers said the "Order Online" button on our homepage does nothing on their phones. Works fine on my laptop. Can you take a look?
AI Draft generated a reply
Details
- Status
- In Progress
- Priority
- High
- Department
- Support
- Client
- Bright Mug Co.
- Channel
- web
- Requester
- Jordan Blake
SLA status
First responseResponded
Resolution4h left
Support desk
Live chat with AI
Real-time chat on your portal and sites, with AI that answers instantly and hands off to your team.
Live Chat
AI chats
0
Active
0
Waiting
0
Agents online
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Active (3)
JB active
Jordan Blake
Do you build Shopify stores?
PN active
Priya Nair
Can we add online booking?
MR waiting
Marcus Reed
Still need the About page.
Jordan Blake
activeType a message…
Support desk
Knowledge base
Publish self-serve articles so clients can solve common problems without opening a ticket.
Knowledge Base
Manage articles and categories
0
Total articles
0
Published
0
Drafts
0
Total views
0%
Helpful
0
Categories
TitleCategoryStatusViews
Getting started with your portal Getting Started
published
312 How billing works Billing
published
210 Connecting your domain Domains
published
188 Care plan tiers Plans
published
156 Submitting a support ticket Support
published
142 And more
Everything support desk should do
Custom AI agents
Create your own AI agents for live chat and tickets, trained on your knowledge base, each with its own tone, scope and handoff rules.
Departments & routing
Route tickets and chats to the right department and agent automatically.
Customer ratings (CSAT)
Collect customer ratings on resolved conversations and track satisfaction over time.
Spam filter & blocking
Catch spam and block bad actors so your queue stays clean.
Canned replies & macros
Reusable replies and macros put common answers one click away.
Branded notifications
Every support email goes out through your org’s branded templates.
Frequently asked
- Can I create my own AI agents?
- Yes. Build custom AI agents for both live chat and tickets, trained on your knowledge base, each with its own tone, scope and rules for when to hand off to a human.
- How do SLAs work?
- Set first-response and resolution targets per department or priority. ProjEvo tracks them live on every ticket and escalates automatically before they breach.
- Does the AI replace my team?
- No. AI agents handle repetitive questions and triage so your team spends time on the conversations that matter, then hand off cleanly with full context.
- Can customers rate support?
- Yes. Customers can rate resolved tickets and chats, giving you CSAT you can track over time.
- Is the whole desk white-labeled?
- Yes. Tickets, live chat, the knowledge base and every notification carry your brand, on your own domain.
- Is live chat real-time?
- Yes. Chat and notifications use sockets, so messages arrive instantly without page refreshes.
Explore more of the platform
Projects & delivery
Tasks, deliverables, milestones, sprints, approvals, time tracking with a built-in timer, a per-project Brand Kit and switch-on integrations — the whole delivery workflow in one workspace.
Billing & money
Branded contracts and proposals, invoices, recurring subscriptions and a client wallet that pays you automatically — Stripe and PayPal built in.
LaunchPad staging
Private, branded staging environments for any stack — static, PHP, MySQL/Postgres, Laravel + Vue and WordPress — spun up automatically, kept behind a branded auth gate, on your own domain. Available as an add-on.