Tickets, SLAs and departments
Route, prioritize and resolve client requests with service levels.
All comparisons
Help desk software
Help desk software built into your client portal
Agencies need real support — tickets, SLAs, a knowledge base, live chat — but standalone help desks are priced for large support teams and live apart from the rest of the client relationship.
ProjEvo includes a full help desk inside your branded client portal: tickets with SLAs and departments, CSAT, a knowledge base and AI live chat, all tied to the client project and billing they relate to.
Best for agencies that want a real help desk without per-agent pricing or a separate tool.
The bottom line
A standalone help desk is priced for support teams and disconnected from your projects and billing. ProjEvo includes a full ticket desk, knowledge base and AI live chat in your branded portal, tied to each client.
What to look for
Knowledge base
A branded help center that deflects repeat questions.
AI live chat
AI answers from your knowledge base before a ticket is ever opened.
Connected to the client
Every ticket sits next to that client project and billing.
Why teams choose ProjEvo
One platform, your brand, one bill
Included, not metered
A full help desk is part of your plan, not billed per agent and resolution.
Support in context
Agents see the client work and history next to every ticket.
Branded to you
Tickets, chat and help articles live on your domain, in your brand.
One platform, one bill
Replace your help desk and live chat tools with one system.
Explore what's included
Support desk
A full ticket desk with SLAs, live chat backed by custom AI agents, and a knowledge base — all white-labeled inside your client portal.
Live Chat with AI
A branded chat widget you embed on your sites; each client can also enable live chat in their own client area to support their clients. AI answers from what you train it on, always collects name and email before handing to a person, routes by department and hours, and every chat is rated.
White-label client portal
A fully branded login, custom domains and a complete client portal. The optional "Powered by ProjEvo" toggle drives referrals.
AI throughout
AI woven through every module — briefings, status reports, task breakdown, replies and design help. Run it on ProjEvo AI with your monthly credits, or bring your own Anthropic, OpenAI, Gemini or OpenRouter keys.
Frequently asked
- What is help desk software?
- Software for managing customer or client support — tickets, SLAs, a knowledge base and live chat. ProjEvo includes all of it inside your branded client portal.
- Does it have SLAs and CSAT?
- Yes — tickets support SLAs, departments and CSAT, with AI drafting replies and answering live chat.
- Is it cheaper than a standalone help desk?
- Usually — the help desk and live chat are included in your plan rather than billed per agent and resolution.
See it for yourself
Start a free trial and run your whole business on one platform.