A help desk, not an enterprise project
Tickets, SLAs and CSAT are ready out of the box and included in your plan.
All comparisons
ProjEvo vs Zendesk
ProjEvo vs Zendesk
Zendesk is an enterprise-grade support suite — ticketing, a help center, live chat and AI — designed for large support organizations. It is excellent at that one job, but for an agency it is a heavy, per-agent platform that covers only support while the rest of the client relationship lives elsewhere.
ProjEvo includes a full ticket desk with SLAs, departments and CSAT, a branded knowledge base and AI live chat — and ties it to projects, invoicing and contracts, and a white-label client portal on your own domain. Support becomes one included part of running the whole business.
Best for agencies that want a real help desk without enterprise per-agent pricing or a standalone tool.
The bottom line
Zendesk is built for big support teams. ProjEvo gives agencies a complete, branded help desk with AI live chat as part of a platform that also runs projects, billing and the client portal.
ProjEvo vs Zendesk
Capability Zendesk ProjEvo
Ticketing & help desk Yes — enterprise-grade Yes — tickets, SLAs, departments, CSAT
Live chat + AI Yes Yes — AI live chat from your knowledge base
Knowledge base / help center Yes Yes — branded knowledge base
Client portal beyond support No Yes — projects, billing and support in one portal
Projects, billing & contracts No Yes — projects, invoices, subscriptions, e-sign
WordPress, hosting & domains No Yes — manage client sites and servers
Priced for small agencies No — per-agent, scales up Yes — included in a flat plan
Included Partial or add-on Not available
Comparison reflects each platform's primary, publicly described capabilities and may change as products evolve. Competitor names are trademarks of their respective owners.
Why teams choose ProjEvo
One platform, your brand, one bill
One portal for everything
Clients open tickets in the same branded portal where they follow projects and pay invoices.
AI on the front line
AI live chat answers common questions from your knowledge base before a ticket is ever created.
One bill for the whole business
Replace your help desk and the project, billing and portal tools around it.
Explore what's included
Support desk
A full ticket desk with SLAs, live chat backed by custom AI agents, and a knowledge base — all white-labeled inside your client portal.
Live Chat with AI
A branded chat widget you embed on your sites; each client can also enable live chat in their own client area to support their clients. AI answers from what you train it on, always collects name and email before handing to a person, routes by department and hours, and every chat is rated.
White-label client portal
A fully branded login, custom domains and a complete client portal. The optional "Powered by ProjEvo" toggle drives referrals.
Billing & money
Branded contracts and proposals, invoices, recurring subscriptions and a client wallet that pays you automatically — Stripe and PayPal built in.
Frequently asked
- Is ProjEvo a Zendesk alternative for agencies?
- Yes — it includes a full ticket desk, knowledge base and AI live chat, branded to you, and connects support to projects, billing and a client portal.
- Does it handle SLAs and multiple departments?
- Yes — tickets support SLAs, departments and CSAT, with AI drafting replies and answering live chat on the front line.
- Why move off Zendesk?
- Agencies typically use one slice of Zendesk at per-agent pricing. ProjEvo includes the help desk and adds the rest of the client business in one plan.
See it for yourself
Start a free trial and run your whole business on one platform.